Avaya
6209 · Question #49
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types…
The correct answer is B. Multimedia reports E. Outbound Reports. See the full explanation below for the reasoning.
Question
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)
Options
- ACall-by-Call Reports
- BMultimedia reports
- CConfiguration Reports
- DAgent Performance Reports
- EOutbound Reports
- FContact Summary Reports
How the community answered
(33 responses)- A3% (1)
- B85% (28)
- C9% (3)
- D3% (1)
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