Avaya
6209 · Question #13
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be…
The correct answer is A. Server Availability B. CCMM Server performance D. CCMM Contacts by Type. See the full explanation below for the reasoning.
Question
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
Options
- AServer Availability
- BCCMM Server performance
- CMailbox status
- DCCMM Contacts by Type
- EMaximum contact wait time
How the community answered
(20 responses)- A75% (15)
- C15% (3)
- E10% (2)
Community Discussion
No community discussion yet for this question.