Avaya
6209 · Question #47
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are…
The correct answer is A. Address book D. Suggested responses E. Autosignature. See the full explanation below for the reasoning.
Question
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).
Options
- AAddress book
- BVoting buttons
- CExpires after setting
- DSuggested responses
- EAutosignature
How the community answered
(23 responses)- A78% (18)
- B9% (2)
- C13% (3)
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