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6209 · Question #42
6209 Question #42: Real Exam Question with Answer & Explanation
The correct answer is B. Contact Center Management. See the full explanation below for the reasoning.
Question
Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?
Options
- AMultimedia
- BContact Center Management
- CAccess and Partition Management
- DConfiguration
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