Avaya
6209 · Question #7
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option…
The correct answer is C. The "Create CCT agent" option must be selected. See the full explanation below for the reasoning.
Question
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
Options
- AThe agent user type must be set to supervisor agent
- BEnter the SIP address of the agent ...the voice uri server
- CThe "Create CCT agent" option must be selected
- DThe agent first and last name must be populated
How the community answered
(19 responses)- B11% (2)
- C84% (16)
- D5% (1)
Community Discussion
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