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6209 · Question #7
6209 Question #7: Real Exam Question with Answer & Explanation
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Question
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
Options
- AThe agent user type must be set to supervisor agent
- BEnter the SIP address of the agent ...the voice uri server
- CThe "Create CCT agent" option must be selected
- DThe agent first and last name must be populated
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