6209 · Question #39
When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the age
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Question
When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?
Options
- AUse the CCT Console and import Windows accounts to verify that the account exists in the
- BRemove and re-configure the agent using the Contact Center Manager Administration Utility
- CUse the CCT WebAdmin to verify that the agent and the user account are associated
- DCheck the CCT Console and the deployment type for the Contact Center Manager server IP
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