Avaya
6209 · Question #32
6209 Question #32: Real Exam Question with Answer & Explanation
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Question
You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?
Options
- ACCMS
- BCCT
- CCCMM
- DCCMA
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