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6209 · Question #22
6209 Question #22: Real Exam Question with Answer & Explanation
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Question
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).
Options
- AKeyWord Group
- BPriority
- CToAddress
- DFromAddress
- ESkillset
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