Avaya
6209 · Question #22
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing…
The correct answer is A. KeyWord Group C. ToAddress D. FromAddress. See the full explanation below for the reasoning.
Question
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).
Options
- AKeyWord Group
- BPriority
- CToAddress
- DFromAddress
- ESkillset
How the community answered
(57 responses)- A82% (47)
- B5% (3)
- E12% (7)
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