220-1202 Exam Questions

Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to bes...

A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software to remove a detected threat. The user has been clicking the "X" button in t...

Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic ste...

A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information: Battery charge: 25% Battery health: 90% Hotspot:...

After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the followi...

A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an e...

A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technicia...

A user's computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the followin...

A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells th...

The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

A technician is reviewing an organization's current incident management policy. The organization uses a third-party vendor to protect the organization's assets with multiple tools....

An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, wh...

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The...

A user logs in to a computer each morning and tries to print a daily report, but it will not print. The user calls the help desk, they change a setting, and the user is able to pri...

A technician completes the installation of an OS that appears to be successful. However, when the technician removes the USB drive that was used for the installation and restarts t...

A user's application only works with a legacy version of the OS. The OS is reaching its end of life date. For security reasons, the company is migrating to the current version of t...

A Chief Executive Officer wants to meet with remote employees in a way that will allow for collaboration and training. Which of the following software technologies is the best for...

When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message "Cannot re...

An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following...

Which of the following is a protocol that provides AAA for network services?

A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following commun...

A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order. Which of the following is the most important for the technician to use?

A client reports that their browser's home page changed. Every time they run an internet search, the results returned are from unfamiliar websites. Which of the following actions s...

A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?

A technician is troubleshooting a print spooler that fails to start on a Windows 11 desktop computer. The technician determines the root cause is that required dependencies are fai...

Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?

A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in De...

Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

A user wants to use a USB to move a 4.57GB .pst file from one Windows computer to another. Which of the following filesystems should the USB be formatted with?

An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?

Multiple users clicked a phishing link from a compromised email account. The security team isolates and removes the threat. Then, the management team provides security awareness tr...

A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?

A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?

A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?

A technician follows the proper procedure for malware removal on an infected computer. However, the technician is unable to remove all the malware and decides to reload the OS. Whi...

A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?

A technician needs to download and install a new web browser on a desktop computer. Which of the following should the technician use to verify the installer is an authentic version...

Which of the following malware types typically has very high computing resource usage?

Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?

A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?

A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?

After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician...

A technician needs to change hibernation settings on a Windows computer by applying a batch file. Domain policies are unavailable. Which of the following is the best way to achieve...

A user is unable to use the latest version of an application on a legacy, personal tablet. Which of the following is most likely the reason?

A technician must map a network drive on a piece of legacy equipment running an end-of-life OS. Which of the following is the best script to map the drive using simple Windows comm...

After clicking on an advertisement, a user reports that their browser is slow. A technician looks at the network connections for the machine and notices a large number of outbound...

Company employees do not have assigned workspaces and regularly work at different computers and physical locations. Which of the following should the company implement to maintain...

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any war...

A technician needs to install a home wireless router for a customer who wants to limit connections made to the network from the internet. Which of the following should the technici...