220-1202 Exam Questions

A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the fo...

An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of syste...

A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determi...

Which of the following prevents forced entry into a building?

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following shoul...

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the sof...

Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a...

A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remo...

A company wants to use a single operating system for its workstation and servers and avoid licensing fees. Which of the following operating systems would the company most likely se...

A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception...

A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the followin...

A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician ha...

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is no...

A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective me...

A user reports getting a BSOD error on their computer at least twice a day. Which of the following should the technician use to determine the cause?

A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?

A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether...

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error: "This site cann...

After a local company office was destroyed by a hurricane, the company files an insurance claim for equipment replacement. The company maintained current, off-site backups. Which o...

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Which of the following types of malware is designed to enable administrative access to a computer?

Which of the following applications allows a user to create backups in macOS?

A location is experiencing under-voltage events during peak periods. Which of the following should be deployed at this location?

A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS....

Which of the following is the weakest wireless security protocol?

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?

Which of the following provides disk encryption on computers running a Windows OS?

A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system. Which of the following should the user choose?

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resou...

A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-wa...

Which of the following commands lists running processes in Linux?

SIMULATION 1 You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router. INSTRUCTION...

SIMULATION 2 As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following: - All phishing att...

SIMULATION 3 You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to...

SIMULATION Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any iss...

An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following docume...

A user has rooted their corporate phone to load unapproved software. Which of the following tools should the company use to prevent access to the corporate network?

An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task?

Which of the following are system folders on macOS? (Choose two)

After using a third-party disk optimization software package, a technician restarts a laptop and receives the message No operating system found. The technician verifies that the BI...

After completing malware removal steps, what is the next step the technician should take?

Which of the following is used to store passwords in macOS?

An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?

A technician is securing a newly deployed workstation that only assigned users can access. Which of the following techniques should the technician do to prevent unauthorized users...