220-1202 · Question #58
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps…
The correct answer is D. Delete hidden network adapters. When uninstalling and reinstalling network-based software like a VPN client, orphaned or "ghost" adapters can linger in the system, especially if they're no longer visible in Device Manager. Removing these hidden adapters clears the path for the updated client software to…
Question
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?
Options
- ARun the latest OS security updates.
- BMap the network adapter to the new software.
- CUpdate the network adapter's firmware.
- DDelete hidden network adapters.
How the community answered
(32 responses)- A6% (2)
- B19% (6)
- C13% (4)
- D63% (20)
Explanation
When uninstalling and reinstalling network-based software like a VPN client, orphaned or "ghost" adapters can linger in the system, especially if they're no longer visible in Device Manager. Removing these hidden adapters clears the path for the updated client software to recreate its virtual network interface without conflict.
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