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220-1202 · Question #150

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors…

If an OTP plug-in installs but fails to prompt, the user should check the browser's extension settings to ensure the plug-in is enabled and configured correctly.

Submitted by kwame.gh· Mar 30, 2026Software Troubleshooting

Question

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

Options

  • AExtensions/add-ins
  • BCertificate validity
  • CProxy settings
  • DTrusted sources

Why each option

If an OTP plug-in installs but fails to prompt, the user should check the browser's extension settings to ensure the plug-in is enabled and configured correctly.

AExtensions/add-ins
BCertificate validity

Certificate validity settings manage how the browser verifies website security certificates, which is unrelated to a browser plug-in's operational behavior for an OTP prompt.

CProxy settings

Proxy settings configure how a browser connects to the internet, not how its internal plug-ins function or prompt for user interaction.

DTrusted sources

Trusted sources typically relate to security zones or sites allowed to run certain scripts or content, but directly managing plug-in activation or display is handled under extensions.

Concept tested: Browser extension management and troubleshooting.

Source: https://support.microsoft.com/en-us/microsoft-edge/add-turn-off-or-remove-extensions-in-microsoft-edge-9c0bb129-e012-427c-9a2c-f093e728771e

Topics

#browser extensions#browser settings#application troubleshooting

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