220-1202 · Question #215
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their…
The correct answer is D. The LDAP service account used by the service is disabled. The log entry indicates the CRM service cannot start due to a log-on failure, which most commonly occurs when the service account used to run the application (often an LDAP/domain service account) is disabled or has incorrect credentials. This prevents the required background…
Question
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM Service on Local Computer 10169. The service did not start due to a log-on failure. Which of the following would most likely cause this issue?
Options
- AThe user typed their account password incorrectly.
- BThe bandwidth available is insufficient to run the application.
- CVLAN settings are blocking communication to the hosted application.
- DThe LDAP service account used by the service is disabled.
- EThe computer does not meet minimum hardware specifications.
How the community answered
(41 responses)- A12% (5)
- B7% (3)
- C22% (9)
- D56% (23)
- E2% (1)
Explanation
The log entry indicates the CRM service cannot start due to a log-on failure, which most commonly occurs when the service account used to run the application (often an LDAP/domain service account) is disabled or has incorrect credentials. This prevents the required background service from starting and causes the application to close immediately.
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