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220-1202 · Question #108

220-1202 Question #108: Real Exam Question with Answer & Explanation

The correct answer is C: Close unnecessary programs. High memory usage (97%) suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.

Submitted by tyler.j· Mar 30, 2026Software Troubleshooting

Question

A user's computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue?

Options

  • AClear browser cached data
  • BUpgrade the network connection
  • CClose unnecessary programs
  • DDelete temporary files

Explanation

High memory usage (97%) suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.

Topics

#Troubleshooting performance#Windows Task Manager#Memory utilization#Process management

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