220-1202 · Question #114
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw…
The correct answer is A. Check the data usage limit. Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office.
Question
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?
Options
- ACheck the data usage limit
- BEnable airplane mode
- CVerify the last device reboot
- DEnable Bluetooth connectivity
How the community answered
(25 responses)- A56% (14)
- B12% (3)
- C8% (2)
- D24% (6)
Explanation
Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office.
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