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220-1202 · Question #81

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

The correct answer is B. Disable the pop-up blocker. Pop-up blockers can sometimes prevent essential pop-up windows required by websites to display transaction details. Clear the browser cache: Helps with loading issues but not specific to pop-ups. Disable the pop-up blocker: The correct solution, as it allows the blocked pop-up…

Submitted by alyssa_d· Mar 30, 2026Software Troubleshooting

Question

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options

  • AClear the browser cache.
  • BDisable the pop-up blocker.
  • CConfigure private browsing.
  • DVerify valid certificates.

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    83% (20)
  • C
    8% (2)
  • D
    4% (1)

Explanation

Pop-up blockers can sometimes prevent essential pop-up windows required by websites to display transaction details. Clear the browser cache: Helps with loading issues but not specific to pop-ups. Disable the pop-up blocker: The correct solution, as it allows the blocked pop-up to be displayed. Configure private browsing: Prevents storing browsing data but does not affect pop-ups. Verify valid certificates: Ensures secure connections but does not resolve pop-up issues.

Topics

#Pop-up blockers#Browser settings#Web browsing troubleshooting

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