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220-1202 · Question #82

A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?

The correct answer is A. Establish a scope. Before submitting a change request for a server OS upgrade, the administrator must first establish a clear scope for the planned change.

Submitted by tyler.j· Mar 30, 2026Operational Procedures

Question

A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?

Options

  • AEstablish a scope
  • BGet change board approval
  • CCreate a test environment
  • DRoll back any previous changes

How the community answered

(25 responses)
  • A
    84% (21)
  • B
    8% (2)
  • C
    4% (1)
  • D
    4% (1)

Why each option

Before submitting a change request for a server OS upgrade, the administrator must first establish a clear scope for the planned change.

AEstablish a scopeCorrect

Establishing a scope involves defining the boundaries, objectives, affected systems, risks, and resource requirements of the server OS upgrade. This crucial preliminary step ensures that the change is well-defined and understood, providing the necessary details for creating a comprehensive change request that can then be submitted for formal approval.

BGet change board approval

Getting change board approval is a subsequent step that occurs after a detailed change request, based on an established scope, has been submitted.

CCreate a test environment

Creating a test environment is part of the implementation and validation phases, typically executed after the change has been planned and approved, not before the initial request.

DRoll back any previous changes

Rolling back previous changes is a contingency measure or part of a remediation plan, not an initial step to take before proposing a new major system upgrade.

Concept tested: IT change management process

Source: https://learn.microsoft.com/en-us/azure/architecture/guide/change-management/change-management

Topics

#Change Management#IT Operations#Change Request#Scope Definition

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