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220-1202 · Question #112

An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee qui

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Submitted by diego_uy· Mar 30, 2026Operational Procedures

Question

An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?

Options

  • ALook for a wall socket with RJ45 and try to connect the laptop to it
  • BContact the airport IT department
  • CTell the employee that company policy prohibits connection to public Wi-Fi
  • DReconnect to the network and read the pop-up carefully

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Topics

#Captive portal#Wi-Fi troubleshooting#Public Wi-Fi
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