220-1202 · Question #112
220-1202 Question #112: Real Exam Question with Answer & Explanation
The correct answer is D: Reconnect to the network and read the pop-up carefully. Reconnecting to the network and reading the pop-up carefully is necessary because many public Wi-Fi networks require users to interact with a captive portal (such as accepting terms) before providing internet access.
Question
An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?
Options
- ALook for a wall socket with RJ45 and try to connect the laptop to it
- BContact the airport IT department
- CTell the employee that company policy prohibits connection to public Wi-Fi
- DReconnect to the network and read the pop-up carefully
Explanation
Reconnecting to the network and reading the pop-up carefully is necessary because many public Wi-Fi networks require users to interact with a captive portal (such as accepting terms) before providing internet access.
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