CompTIACompTIA
220-1202 · Question #221
220-1202 Question #221: Real Exam Question with Answer & Explanation
Sign in or unlock 220-1202 to reveal the answer and full explanation for question #221. The question stem and answer options stay visible for context.
Submitted by kwame.gh· Mar 30, 2026Operational Procedures
Question
A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resolve the issue. Which of the following actions should the technician take to effectively and professionally communicate with the user?
Options
- ATransfer the user to the next tier.
- BAsk the user to submit a formal complaint about the issue.
- CContinue working on the issue independently.
- DExplain the issue and the need for collaboration.
Unlock 220-1202 to see the answer
You've previewed enough free 220-1202 questions. Unlock 220-1202 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#customer communication#inter-departmental communication#professionalism#user frustration management