CompTIA
220-1202 · Question #103
Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile…
The correct answer is B. Restart the phone. Restarting the phone is a simple first diagnostic step that can resolve performance issues by clearing temporary memory and processes.
Submitted by javi_es· Mar 30, 2026Software Troubleshooting
Question
Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?
Exhibit
Options
- ARestore the phone to factory settings
- BRestart the phone
- CCheck the phone's battery state
- DUninstall unneeded applications
How the community answered
(30 responses)- A3% (1)
- B70% (21)
- C20% (6)
- D7% (2)
Explanation
Restarting the phone is a simple first diagnostic step that can resolve performance issues by clearing temporary memory and processes.
Topics
#Mobile troubleshooting#Smartphone performance#System restart
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