CompTIA
220-1202 · Question #105
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a…
The correct answer is C. Run a mobile malware scan on the phone. Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.
Submitted by marco_it· Mar 30, 2026Security
Question
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?
Options
- ACheck for unauthorized device administrators
- BContact the software developer
- CRun a mobile malware scan on the phone
- DEnsure appropriate MDM policies are applied
How the community answered
(20 responses)- A5% (1)
- B10% (2)
- C75% (15)
- D10% (2)
Explanation
Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.
Topics
#Mobile malware#Smartphone troubleshooting#Battery drain#Device overheating
Community Discussion
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