CompTIA
220-1202 · Question #105
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technici
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Submitted by marco_it· Mar 30, 2026Security
Question
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?
Options
- ACheck for unauthorized device administrators
- BContact the software developer
- CRun a mobile malware scan on the phone
- DEnsure appropriate MDM policies are applied
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Topics
#Mobile malware#Smartphone troubleshooting#Battery drain#Device overheating