220-1202 Exam Questions
296 real 220-1202 exam questions with expert-verified answers and explanations. Page 4 of 6.
- Question #152Software Troubleshooting
A technician is installing a cloud-based productivity suite and keeps getting an error message stating that the installation is unavailable. Which of the following troubleshooting...
Cloud applicationsSoftware installationSoftware licensingTroubleshooting - Question #153
Which of the following security technologies is designed to enable security visibility and respond to traffic outside of the host and at the network level?
XDRNetwork securityThreat detectionIncident response - Question #154
A user receives a push notification to approve or deny a log-in request when using MFA. Which of the following describes this security measure?
MFAAuthenticator appPush notification - Question #155
A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?
DDoS attackDenial of Service - Question #156
An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the...
malware removalincident responsesecurity awarenesspost-remediation steps - Question #157Operational Procedures
An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator r...
CMDBIT asset managementConfiguration management - Question #158
A company is implementing the 3-2-1 backup rule. Which of the following should the company do?
3-2-1 backup ruleBackup strategiesData protection - Question #159Software Troubleshooting
A team member provides a link to an online slide deck presentation so other team members can add to the presentation. The link does not work for any of the other team members. Whic...
Sharing permissionsOnline collaboration toolsTroubleshooting access - Question #160
A support technician receives a computer with a non-responsive touch pad. The touch pad does not appear to be physically damaged. Which of the following tools should the technician...
Windows Device ManagerDriver managementInput device troubleshooting - Question #1611.0 Operating Systems
A user is renaming a .txt file to a .xml file. After renaming the file. Windows Explorer shows the filename as Document.xml. However, the document properties shows the type of file...
File extensionsWindows Explorer settingsOperating system file managementHide extensions - Question #162Operating Systems
A technician is unable to upgrade a desktop computer from Windows 10 to Windows 11. Which of the following is most likely preventing the upgrade?
Windows 11 upgradeTPM - Question #163
A Windows user is having trouble accessing a fileshare. The technician would like to confirm the username that the machine is currently logged in to. Which of the following should...
whoami commandWindows commandsCommand Line InterfaceUser identification - Question #164
Which of the following commands can a technician use to view the contents of a single file on a Linux terminal?
Linux commandsFile content viewingcat command - Question #165Software Troubleshooting
A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most...
Software troubleshootingSoftware licensingHardware dongleApplication launch issues - Question #166Software Troubleshooting
A computer frequently crashes after an OS patch. Which of the following actions should a technician take to prevent further crashes and look into the issue?
OS troubleshootingUpdate rollbackPatch management - Question #167Operating Systems
A technician is setting up a computer for a new user. A requirement is that the user's documents are stored on a network location and not locally on the computer. Which of the foll...
Folder redirectionUser profile managementNetwork data storage - Question #168Networking
A user's computer is able to access resources on the corporate network but is unable to access internet web pages with a browser. Which of the following is most likely the reason?
Internet access troubleshootingProxy settings - Question #169Security
A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?
Malware symptomsQuarantine procedureMalware remediation steps - Question #170Security
A company wants to use its directory database to authenticate users to its wireless network. Which of the following should the company use to accomplish this task?
RADIUSWireless authenticationDirectory integration - Question #171Security
A desktop technician is hardening a newly installed company workstation. Which of the following actions should the technician take? (Choose two.)
User account securityPassword managementWorkstation security configuration - Question #172Security
Which of the following controls access to certain services to ensure that administrators are not automatically given elevated permissions?
Privileged Access ManagementElevated permissionsAccess control - Question #173
Which of the following filesystems is a successor to NTFS?
ReFSNTFSFilesystems - Question #174Security
A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which o...
Local Group PolicyAccount PoliciesPassword ComplexityMMC snap-ins - Question #175Operating Systems
A customer is upgrading their workstation from Windows 10 to Windows 11. They perform a clean installation from a USB drive. After the system restarts, the installer loads again. W...
Windows 11 installationBoot orderOS installation troubleshooting - Question #176
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of...
netstatnetwork troubleshootingcommand-line utilitiesnetwork connections - Question #177
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in t...
802.1XEAP-TLSCertificate expirationNetwork authentication troubleshooting - Question #178
Which of the following authentication methods is token-based?
Authentication methodsToken-based authenticationTACACS+Kerberos - Question #179
Which of the following is the most secure method of preventing someone from accessing a cell phone?
Mobile device securityAuthentication methodsDevice access control - Question #180Networking
When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?
Slow network performanceWi-Fi troubleshootingMobile device network issues - Question #181
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technici...
Malware incident responseNetwork isolationMalware containmentSecurity troubleshooting - Question #182Operational Procedures
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the...
ProfessionalismActive listeningCustomer serviceCommunication skills - Question #183Operating Systems
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
macOS app installationmacOS file extensionsApplication installation - Question #184Operating Systems
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following fil...
Application installationWindows 32-bit applicationsx86 architectureExecutable files - Question #185Operating Systems
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to as...
File hidingWindows File ExplorerFile system attributesShared drive access - Question #186Operating Systems
A technician is performing an in-place upgrade on a user's laptop. Which of the following is the most effective method of upgrading the workstation to the latest OS?
In-place upgradeOS upgrade methodsSystem update utility - Question #187Operational Procedures
Which of the following is used to identify potential issues with a proposed change prior to implementation?
Sandbox testingChange managementPre-implementation testing - Question #188Software Troubleshooting
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check first?
DNS resolutionWeb redirectionBrowser hijackingTroubleshooting browser issues - Question #189Software Troubleshooting
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the ant...
antivirus troubleshootingsecurity alertssystem file corruptionmalware diagnosis - Question #190
Which of the following would an administrator most likely use to automate a repetitive task via a Linux command line?
Shell scriptingLinux command lineTask automation - Question #191
Which of the following is used to determine how many active users are currently logged in to the Remote Desktop Services?
Remote Desktop ServicesTask ManagerUser Sessions - Question #192
Which of the following grants a user the minimum level of permissions necessary to perform duties?
Least privilegeAccess controlSecurity principles - Question #193Security
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
MDM policybiometric authenticationsecurity hardeninguser authentication - Question #194
Which of the following operating systems is used to join a domain?
Windows editionsDomain join - Question #195Software Troubleshooting
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infectio...
Browser troubleshootingBrowser cacheAdware cleanupWeb browser security - Question #196Security
A technician must add an external web address as a trusted site. Which of the following settings should the technician configure?
Internet OptionsTrusted SitesBrowser Security - Question #197Security
Which of the following threats is shoulder surfing an example of?
shoulder surfingsocial engineeringsecurity threats - Question #198
Which of the following commands is used to look up DNS records for a remote host?
DNS lookupdig command - Question #199
A technician is working on a complex, large-scale software deployment. In which of the following places would the technician most likely reference deployment instructions?
DocumentationKnowledge ManagementIT ProceduresSoftware Deployment - Question #200Operational Procedures
A user hears an unexpected noise coming from their desktop computer. To troubleshoot the issue, a technician needs to open the case. Which of the following actions should the techn...
PC repair safetyPower disconnectionSystem disassembly - Question #201
An organization is creating a new application. As part of the deployment, the roles and responsibilities for supporting the application need to be documented. Which of the followin...
SOPDocumentationIT processesRoles & responsibilities