220-1202 · Question #181
220-1202 Question #181: Real Exam Question with Answer & Explanation
The correct answer is D: Instruct the user to disconnect the Ethernet connection to the corporate network.. Disconnecting from the corporate network helps prevent the potential spread of malware and protects other systems while the issue is investigated.
Question
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do next?
Options
- AAdvise the user to run a complete system scan using the OS anti-malware application.
- BGuide the user to reboot the machine into safe mode and verify whether the anomalous activities
- CHave the user check for recently installed applications and outline those installed since the link in
- DInstruct the user to disconnect the Ethernet connection to the corporate network.
Explanation
Disconnecting from the corporate network helps prevent the potential spread of malware and protects other systems while the issue is investigated.
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