220-1202 · Question #181
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to
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Question
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do next?
Options
- AAdvise the user to run a complete system scan using the OS anti-malware application.
- BGuide the user to reboot the machine into safe mode and verify whether the anomalous activities
- CHave the user check for recently installed applications and outline those installed since the link in
- DInstruct the user to disconnect the Ethernet connection to the corporate network.
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