220-1202 · Question #182
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following…
The correct answer is B. Avoid personal interruptions. E. Actively listen and take notes. Avoiding personal interruptions ensures the technician gives full attention to the customer. Actively listening and taking notes demonstrates respect and helps accurately address the customer's issues.
Question
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)
Options
- AFollow up with the customer.
- BAvoid personal interruptions.
- CProvide proper documentation.
- DClarify customer statements.
- EActively listen and take notes.
- FMaintain professional attire.
How the community answered
(37 responses)- B81% (30)
- C3% (1)
- D5% (2)
- F11% (4)
Explanation
Avoiding personal interruptions ensures the technician gives full attention to the customer. Actively listening and taking notes demonstrates respect and helps accurately address the customer's issues.
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