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220-1202 · Question #182
220-1202 Question #182: Real Exam Question with Answer & Explanation
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Submitted by mateo_ar· Mar 30, 2026Operational Procedures
Question
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)
Options
- AFollow up with the customer.
- BAvoid personal interruptions.
- CProvide proper documentation.
- DClarify customer statements.
- EActively listen and take notes.
- FMaintain professional attire.
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Topics
#Professionalism#Active listening#Customer service#Communication skills