220-1202 Exam Questions

The touch pad on a user's computer is not working. When the user connects a mouse to the computer, the cursor works normally. Which of the following should a technician use to chec...

A user needs to install and uninstall software on their Windows laptop but does not need to manage user accounts. The company follows least-privilege principles. Which of the follo...

A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of th...

A customer asks a help desk technician for help in selecting new computers. The customer would like to avoid expensive licensing fees but would like all files to be kept locally. W...

A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes...

A department manager asks a technician to set up a group in a company collaboration tool that will allow users in the New York office to communicate sensitive information in a high...

When logging in to a workstation, a technician notices that the roaming profile takes a long time to fully load. Which of the following should the technician check first to trouble...

A technician thinks a computer is not receiving some settings from the corporate domain. Which of the following tools should the technician use to gather more relevant information?

A company's IT policy requires the protection of sensitive data on employee laptops, especially those taken off premises. Recently, data theft on these devices has become a concern...

Which of the following should a technician consider when adding ten new high-end graphic design and animation desktops at a client site?

A user brings their personal laptop into the office. They connect their computer to the docking station. When the user tries to use a search engine, the page displays the following...

During a routine security audit, an employee's smartphone is flagged with several security alerts. The alerts indicate that there have been multiple failed login attempts and that...

A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application sof...

A user reports the icons on their desktop have changed. A technician investigates and discovers programs no longer open, files are inaccessible, and file extensions have been chang...

Which of the following are system folders on the macOS? (Choose two.)

An administrator is investigating a zero-day vulnerability on a core system. If the vulnerability is not patched, the negative impact to business could be significant. The vendor h...

A help desk technician is using a local network server for image deployment. Which of following should the technician use to connect a workstation to the server and begin downloadi...

A technician is working on a user's computer. The technician wants to log in to the intranet on the computer without logging the current user out. Which of the following should the...

A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resol...

Which of the following tools should a technician use in macOS to restore an older version of a file?

A user regularly connects their laptop to public Wi-Fi networks. The user wants to block their laptop from responding to all ping requests. Which of the following features fulfills...

A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user canno...

A technician needs to apply a settings file to all user workstations. Which of the following tools should the technician use to import the file?

When a corporate laptop is connected to the company network, the laptop is able to reach external websites. However, when the laptop tries to reach any internal websites the follow...

A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website...

A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while usi...

A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. T...

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites witho...

A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediat...

A customer must access the contents of the AppData folder, which is in the local user profile. Which of the following should a technician configure so the customer can easily navig...

Which of the following is a reason for a company to use on-premises AI instead of cloud-based AI?

An employee accidentally installs software on a company PC. The software sends data to a remote server. Which of the following best describes the software?

A technician is mapping an SMB share using the command line. Which of the following commands should the technician use?

A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?

A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which o...

A user is trying to install 3-D rendering software on a new Windows computer, but the installation fails. An error states that the system does not meet the minimum hardware configu...

Whenever a user clicks on a .jpg, Notepad opens and displays illegible characters. Otherwise, the workstation functions normally. Which of the following is the most likely cause of...

A vendor normally releases security patches for its operating system on a monthly basis. An administrator receives an email from the vendor that says the vendor has published a pat...

A company wants to prevent unauthorized physical access to its mobile devices. Which of the following should the company do? (Choose two.)

Which of the following is a reason to keep the air temperature and humidity level within proper limits in environments with multiple active computers and peripherals?

A government organization forbids a systems administrator from configuring any servers without the presence of another employee. Which of the following threats is the company tryin...

A developer who is using a personal laptop that is running Windows wants to leverage virtual technologies. The developer does not see an option to enable the Hyper-V feature. Which...

Which of the following data destruction methods is most appropriate to ensure that classified information on hard drives cannot be recovered?

Independent contractors often work from a business's lobby. Although the business has Wi-Fi. contractors often plug in their laptops to Ethernet ports in the lobby. Which of the fo...

A user must perform a series of commands each day on a Linux server. The user wants to use a script to automate the process. Which of the following is the most likely file type for...

A support specialist must allocate a shared folder. Which of the following commands should the specialist use?

Which of the following types of malware collects and sends data to an unknown third party without the user's consent?

A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the...

A user submits a support ticket after receiving the following error: The technician confirms that the website loads properly on a test workstation. Which of the following is a poss...

A user wants to use a popular search engine. When the user enters the URL in the address bar. the web page displays the following message instead of the expected search engine: The...