220-1202 · Question #230
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi…
The correct answer is A. Enable cellular data. If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away
Question
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following would the user do to most likely resolve the issue?
Options
- AEnable cellular data.
- BIncrease data limits.
- CDisconnect the VPN.
- DReinstall the SIM card
How the community answered
(23 responses)- A78% (18)
- B13% (3)
- C4% (1)
- D4% (1)
Explanation
If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away
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