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220-1202 · Question #230

220-1202 Question #230: Real Exam Question with Answer & Explanation

The correct answer is A: Enable cellular data.. If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away

Submitted by akirajp· Mar 30, 2026Mobile Devices

Question

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following would the user do to most likely resolve the issue?

Options

  • AEnable cellular data.
  • BIncrease data limits.
  • CDisconnect the VPN.
  • DReinstall the SIM card

Explanation

If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away

Topics

#Smartphone troubleshooting#Cellular data#Mobile connectivity

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