220-1202 · Question #228
220-1202 Question #228: Real Exam Question with Answer & Explanation
The correct answer is C: Wiping the device and resetting it to factory defaults. The symptoms indicate a likely malware infection from the suspicious email attachment. A factory reset is the most effective way to fully remove malware and restore normal device performance.
Question
A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while using the mobile browser and other applications. The user restarts the smartphone, but the issue persists. Which of the following actions would most likely resolve the issue?
Options
- AForcing the smartphone to shut down and restarting it
- BDeleting the email containing the attachment
- CWiping the device and resetting it to factory defaults
- DUninstalling and reinstalling the mobile browser
Explanation
The symptoms indicate a likely malware infection from the suspicious email attachment. A factory reset is the most effective way to fully remove malware and restore normal device performance.
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