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220-1202 · Question #227

A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that…

The correct answer is B. Uninstall and block the patch. Uninstalling and blocking the patch restores functionality immediately and prevents the incompatible update from being applied again, minimizing downtime while allowing the business- critical EOL application to continue running.

Submitted by helene.fr· Mar 30, 2026Software Troubleshooting

Question

A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?

Options

  • APerform a System Restore.
  • BUninstall and block the patch.
  • CUpgrade the application.
  • DChange the underlying hypervisor.

How the community answered

(36 responses)
  • A
    6% (2)
  • B
    69% (25)
  • C
    17% (6)
  • D
    8% (3)

Explanation

Uninstalling and blocking the patch restores functionality immediately and prevents the incompatible update from being applied again, minimizing downtime while allowing the business- critical EOL application to continue running.

Topics

#Patch management#Software compatibility#Troubleshooting updates#EOL software

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