220-1202 · Question #237
A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which of the following…
The correct answer is C. Review event logs for error messages relating to the application. Reviewing the event logs will reveal application-specific errors that explain why the spreadsheet causes the system to freeze and crash, allowing the technician to identify the root cause before taking further action.
Question
A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which of the following should a technician do next?
Options
- ARun a malware scan on the file received from the client.
- BValidate that the file extension of the shared spreadsheet is compatible.
- CReview event logs for error messages relating to the application.
- DPerform an upgrade on the spreadsheet application.
How the community answered
(49 responses)- A10% (5)
- B4% (2)
- C84% (41)
- D2% (1)
Explanation
Reviewing the event logs will reveal application-specific errors that explain why the spreadsheet causes the system to freeze and crash, allowing the technician to identify the root cause before taking further action.
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