CompTIA
220-1202 · Question #236
A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?
The correct answer is D. Ask the user follow-up questions. Asking follow-up questions allows the technician to gather the details needed to diagnose the vague issue described in the ticket.
Submitted by layla.eg· Mar 30, 2026
Question
A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?
Options
- AReview the user's system resources.
- BAsk the user to resubmit a ticket with more information.
- CUpgrade the user's computer.
- DAsk the user follow-up questions.
How the community answered
(20 responses)- A10% (2)
- B5% (1)
- D85% (17)
Explanation
Asking follow-up questions allows the technician to gather the details needed to diagnose the vague issue described in the ticket.
Topics
#Troubleshooting methodology#Customer communication#Initial diagnostic steps#Problem identification
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