CompTIACompTIA
220-1202 · Question #236
220-1202 Question #236: Real Exam Question with Answer & Explanation
Sign in or unlock 220-1202 to reveal the answer and full explanation for question #236. The question stem and answer options stay visible for context.
Submitted by layla.eg· Mar 30, 2026
Question
A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?
Options
- AReview the user's system resources.
- BAsk the user to resubmit a ticket with more information.
- CUpgrade the user's computer.
- DAsk the user follow-up questions.
Unlock 220-1202 to see the answer
You've previewed enough free 220-1202 questions. Unlock 220-1202 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Troubleshooting methodology#Customer communication#Initial diagnostic steps#Problem identification