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220-1202 · Question #207
220-1202 Question #207: Real Exam Question with Answer & Explanation
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Submitted by olafpl· Mar 30, 2026DOMAIN_LIST_WAS_EMPTY
Question
A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?
Options
- AAsk open-ended questions to verify understanding.
- BMaintain a positive attitude and project confidence.
- CAvoid dismissing the customer's issues.
- DUse proper language and avoid jargon.
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Topics
#Customer communication#Active listening#Verifying understanding#Customer expectations management