220-1202 · Question #195
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the…
The correct answer is A. Clear the browser's cached data and recent history. Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
Question
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
Options
- AClear the browser's cached data and recent history.
- BSign in to the company's cloud workspace application.
- CInstall corporate DNS security software
- DEnable private mode for using the internet.
How the community answered
(35 responses)- A77% (27)
- B3% (1)
- C14% (5)
- D6% (2)
Explanation
Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
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