220-1202 · Question #195
220-1202 Question #195: Real Exam Question with Answer & Explanation
The correct answer is A: Clear the browser's cached data and recent history.. Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
Question
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
Options
- AClear the browser's cached data and recent history.
- BSign in to the company's cloud workspace application.
- CInstall corporate DNS security software
- DEnable private mode for using the internet.
Explanation
Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
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