CompTIA
220-1202 · Question #156
An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should t
The correct answer is B. Educate the end user.. Educating the end user is the next step to help prevent future infections by informing them about safe practices and how to avoid similar threats.
Submitted by valeria.br· Mar 30, 2026
Question
An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?
Options
- APerform a secondary antivirus scan.
- BEducate the end user.
- CReimage the computer.
- DReview system logs.
How the community answered
(41 responses)- A12% (5)
- B80% (33)
- C2% (1)
- D5% (2)
Explanation
Educating the end user is the next step to help prevent future infections by informing them about safe practices and how to avoid similar threats.
Topics
#malware removal#incident response#security awareness#post-remediation steps
Community Discussion
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