A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?

The correct answer is D. Quarantine the machine. Quarantining the machine prevents the potential spread of malware or malicious activity before attempting remediation.

Submitted by diego_uy· Mar 30, 2026Security

Question

Options

ABack up the customer's data.
BUpdate the OS.
CReimage the workstation.
DQuarantine the machine.

How the community answered

(45 responses)

A
2% (1)
B
16% (7)
C
9% (4)
D
73% (33)

Explanation

Quarantining the machine prevents the potential spread of malware or malicious activity before attempting remediation.

Topics

#Malware symptoms#Quarantine procedure#Malware remediation steps

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