CompTIA
220-1202 · Question #169
A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?
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Submitted by diego_uy· Mar 30, 2026Security
Question
A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?
Options
- ABack up the customer's data.
- BUpdate the OS.
- CReimage the workstation.
- DQuarantine the machine.
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Topics
#Malware symptoms#Quarantine procedure#Malware remediation steps