CompTIACompTIA
220-1202 · Question #143
220-1202 Question #143: Real Exam Question with Answer & Explanation
The correct answer is C: Start in Safe Mode and roll back the device driver. Starting in safe mode and rolling back the device driver can resolve BSOD issues caused by newly installed or incompatible webcam drivers.
Submitted by suresh_in· Mar 30, 2026Software Troubleshooting
Question
After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?
Options
- AUpdate the anti-malware signature and scan the system
- BFile a warranty claim with the manufacturer
- CStart in Safe Mode and roll back the device driver
- DReconnect the webcam to the computer
Explanation
Starting in safe mode and rolling back the device driver can resolve BSOD issues caused by newly installed or incompatible webcam drivers.
Topics
#BSOD troubleshooting#device drivers#Safe Mode#driver rollback
Community Discussion
No community discussion yet for this question.