CompTIA
220-1202 · Question #143
After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?
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Submitted by suresh_in· Mar 30, 2026Software Troubleshooting
Question
After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?
Options
- AUpdate the anti-malware signature and scan the system
- BFile a warranty claim with the manufacturer
- CStart in Safe Mode and roll back the device driver
- DReconnect the webcam to the computer
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Topics
#BSOD troubleshooting#device drivers#Safe Mode#driver rollback