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220-1202 · Question #128

220-1202 Question #128: Real Exam Question with Answer & Explanation

The correct answer is D: Change the headset as the default device in sound settings. The technician should change the headset to the default device in the sound settings to ensure audio is routed to the Bluetooth headset instead of the computer’s speakers.

Submitted by tarun92· Mar 30, 2026Software Troubleshooting

Question

A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?

Options

  • AUpdate the drivers for the wireless headset
  • BReplace the battery on the headset and try again later
  • CVerify that the sound is not muted in the control panel
  • DChange the headset as the default device in sound settings

Explanation

The technician should change the headset to the default device in the sound settings to ensure audio is routed to the Bluetooth headset instead of the computer’s speakers.

Topics

#Bluetooth connectivity#Audio device configuration#Default audio output#Troubleshooting audio

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