220-1102 Exam Questions

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious s...

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to investigate to determine the source of the traffic. Which of the follow...

Which of the following protects a mobile device against unwanted access when it is left unattended?

A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the adminis...

A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools...

Which of the following refers to the steps to be taken if an issue occurs during a change implementation?

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same n...

A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

Which of the following best describes when to use the YUM command in Linux?

Which of the following would MOST likely be used to extend the life of a device?

While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following...

Which of the following allows access to the command line in macOS?

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the fo...

An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not av...

A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely ex...

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space...

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed...

A technician needs to transfer a file to a user's workstation. Which of the following would best accomplish this task utilizing the workstation's built-in protocols?

Which of the following is most likely used to run .vbs files on Windows devices?

A technician wants to install Developer Mode on a Windows laptop but is receiving a 揻ailed to install package?message. Which of the following should the technician do first?

A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Choose two.)

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not aut...

Which of the following would most likely be used in a small office environment?

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the d...

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be...

An IT security team is implementing a new Group Policy that will return a computer to the log-in after three minutes. Which of the following best describes the change in policy?

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following...

A hard drive that previously contained PII needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure...

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient st...

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which...

An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the best backup approach to use in conj...

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor'...

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following...

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloa...

A user receives the following error while attempting to boot a computer: - BOOTMGR is missing - Press Ctrl+Alt+Del to restart Which of the following should a desktop engineer attem...

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this obje...

A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the...

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the...

A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and its files. Which of the following will MOST likely allow a...

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value return...

A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a...

A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern?

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user selec...

Which of the following ls command options is used to display hidden files and directories?

Which of the following social engineering tactics is best avoided by shredding sensitive documents?

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?