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220-1102 · Question #373
220-1102 Question #373: Real Exam Question with Answer & Explanation
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Operational Procedures
Question
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
Options
- AEscalating the issue to Tier 2
- BVerifying warranty status with the vendor
- CReplacing the motherboard
- DPurchasing another PC
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Topics
#Hardware troubleshooting#Troubleshooting methodology#Warranty management#Help desk procedures