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220-1102 · Question #529
220-1102 Question #529: Real Exam Question with Answer & Explanation
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Operational Procedures
Question
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
Options
- ADo not notify the customer if arriving before the customer.
- BDismiss the customer and proceed with the after-hours work.
- CContact the customer if the technician is arriving late.
- DDisclose the experience via social media
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Topics
#Professionalism#Customer communication#Service management#Customer service