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220-1102 · Question #28
220-1102 Question #28: Real Exam Question with Answer & Explanation
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Operational Procedures
Question
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
Options
- AContinue researching the issue
- BRepeat the iterative processes
- CInform the CEO the repair will take a couple of weeks
- DEscalate the ticket
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Topics
#Troubleshooting#Escalation#Operational Procedures#Prioritization