220-1102 · Question #402
A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done…
The correct answer is A. Document the date and time of change. Following the successful implementation of an authorized change, the next crucial step in change management is to document the exact date and time the change was completed. This ensures an accurate record of the change history, which is vital for auditing and troubleshooting.
Question
A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done next?
Options
- ADocument the date and time of change.
- BDocument the purpose of the change.
- CDocument the risk level.
- DDocument the findings of the sandbox test.
How the community answered
(32 responses)- A78% (25)
- B3% (1)
- C6% (2)
- D13% (4)
Why each option
Following the successful implementation of an authorized change, the next crucial step in change management is to document the exact date and time the change was completed. This ensures an accurate record of the change history, which is vital for auditing and troubleshooting.
Documenting the date and time of the change is a critical part of the change management process's post-implementation phase, providing a historical record for auditing, troubleshooting, and future reference.
The purpose of the change is documented during the initial request or planning phase, before implementation.
The risk level is assessed and documented during the planning and approval phases, before the change is authorized for implementation.
Findings of a sandbox test are typically documented during the testing phase, which occurs before the change is implemented in production.
Concept tested: ITIL change management process
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