When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to

Reimaging the system and installing SSL does not address the trust issue with the website's certificate; SSL is a protocol, not a certificate type to install on the client to solve this specific problem.

The error "There is a problem with this website's security certificate" indicates that the client's operating system does not trust the Certificate Authority (CA) that issued the website's certificate. Installing the CA's root certificate into the client's Trusted Root Certificate Authorities store will allow the client to validate and trust certificates issued by that CA.

While "View Certificates" and "Install Certificate" are steps, simply installing the website's individual certificate (if it's not the root CA certificate) might not resolve the underlying trust issue if the issuer is still untrusted.

Continuing to access the website will repeatedly display the security warning and does not resolve the underlying trust issue, potentially exposing the user to risks.