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220-1102 · Question #398

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space. While a

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Mobile devices

Question

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue?

Options

  • AExchange the device for a newer one.
  • BUpgrade the onboard storage.
  • CAllocate more space by removing factory applications.
  • DMove factory applications to external memory.

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Topics

#Mobile device troubleshooting#Storage management#Application management
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