220-1102 Question #398: Real Exam Question with Answer & Explanation

Question

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue?

Options

• AExchange the device for a newer one.
• BUpgrade the onboard storage.
• CAllocate more space by removing factory applications.
• DMove factory applications to external memory.

Explanation

When a phone has insufficient storage for updates despite lacking user-installed apps or photos, freeing up space by removing unneeded factory applications is the best resolution.

Common mistakes.

• A. Exchanging the device for a newer one is a costly and drastic measure that does not address the underlying issue of managing storage on the current device.
• B. Upgrading the onboard storage is typically not possible for most mobile devices as storage is soldered onto the motherboard, making this an impractical solution.
• D. Moving factory applications to external memory is generally not supported for system-critical or pre-installed applications on most mobile operating systems.

Concept tested. Mobile device storage management

Reference. https://support.google.com/android/answer/7431795?hl=en

No community discussion yet for this question.