220-1102 Question #723: Real Exam Question with Answer & Explanation

Question

A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?

Options

• ARemove the screen protector.
• BUpdate the smartphone's software.
• CRestart the smartphone.
• DReplace the smartphone.

Explanation

{"question_number": 10, "question": "A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?", "correct_answer": "C. Restart the smartphone", "explanation": "Since the obvious software setting (rotation lock) has been ruled out, the next logical troubleshooting step is to restart the device. A restart clears temporary software states, reloads the operating system and sensor drivers, and often resolves minor glitches - including unresponsive accelerometer/gyroscope sensor readings that control screen rotation. This follows the standard troubleshooting principle of attempting the least invasive fix first. Removing the screen protector (A) would not affect screen rotation. Updating the software (B) is a valid step but is more involved and should come after a simple restart. Replacing the smartphone (D) is a last resort.", "generated_by": "claude-sonnet", "llm_judge_score": 4}

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