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220-1102 · Question #700
220-1102 Question #700: Real Exam Question with Answer & Explanation
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Mobile devices
Question
A user's enterprise-issued smartphone does not respond to touch after starting up the operating system. Which of the following should a technician try next?
Options
- AContact the vendor for assistance.
- BReplace the screen assembly.
- CConfirm the touch screen functionality.
- DRestore to factory settings.
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Topics
#Mobile device troubleshooting#Touchscreen#Smartphone#Troubleshooting methodology