220-1102 · Question #342
The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do NEXT to…
The correct answer is A. Calibrate the phone sensors. If a mobile device's screen autorotation is enabled but not working after a restart, the next troubleshooting step should be to calibrate the phone's sensors.
Question
The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do NEXT to troubleshoot the issue?
Options
- ACalibrate the phone sensors.
- BEnable the touchscreen.
- CReinstall the operating system.
- DReplace the screen.
How the community answered
(27 responses)- A70% (19)
- B4% (1)
- C7% (2)
- D19% (5)
Why each option
If a mobile device's screen autorotation is enabled but not working after a restart, the next troubleshooting step should be to calibrate the phone's sensors.
Screen autorotation relies on internal sensors like the accelerometer and gyroscope; if the feature is enabled but not working, these sensors might be miscalibrated and require recalibration to accurately detect device orientation.
Enabling the touchscreen is unrelated to the autorotation feature; the touchscreen allows interaction, while autorotation is based on sensor input.
Reinstalling the operating system is a drastic troubleshooting step, usually reserved for persistent software issues after simpler solutions have failed.
Replacing the screen is a hardware repair and is unlikely to resolve a software- or sensor-calibration related autorotation issue.
Concept tested: Mobile device sensor troubleshooting
Source: https://support.google.com/android/answer/9083378?hl=en
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