220-1102 · Question #343
A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should…
The correct answer is B. Perform a malware scan. The appearance of pop-ups triggered by mouse movement after clicking a web advertisement is a classic symptom of a malware infection, requiring a malware scan to resolve.
Question
A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should the technician perform?
Options
- ABoot into safe mode.
- BPerform a malware scan.
- CRestart the machine.
- DReinstall the browser.
How the community answered
(42 responses)- A12% (5)
- B81% (34)
- C2% (1)
- D5% (2)
Why each option
The appearance of pop-ups triggered by mouse movement after clicking a web advertisement is a classic symptom of a malware infection, requiring a malware scan to resolve.
While booting into safe mode is a good preparatory step for malware removal, performing the scan itself is the direct action to resolve the infection.
The behavior of pop-ups appearing upon mouse movement after clicking an advertisement is a strong indicator of adware or other malware infection, requiring a thorough malware scan to detect and remove the malicious software.
Restarting the machine is a basic troubleshooting step but will not remove persistent malware causing pop-ups.
Reinstalling the browser might temporarily remove some browser-specific adware, but it will not address system-level malware or other adware that might be causing the issue.
Concept tested: Identifying and remediating malware symptoms
Source: https://learn.microsoft.com/en-us/windows/security/threat-protection/intelligence/adware
Topics
Community Discussion
No community discussion yet for this question.