220-1102 Question #573: Real Exam Question with Answer & Explanation

Question

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options

• AApplication permissions
• BAvailable storage space
• CBattery charge level
• DWi-Fi connection speed

Explanation

When a smartphone cannot install OS updates and exhibits slow performance, the technician should investigate a common resource limitation.

Common mistakes.

• A. Application permissions control what an app can access on the phone, but they typically do not prevent OS updates or cause general system slowdowns.
• C. Battery charge level might prevent an update from starting if the charge is too low, but it doesn't directly cause slow performance or prevent the download of an update.
• D. Wi-Fi connection speed would affect the download time of an update, but not the installation process once downloaded, nor would it cause general slow operation of the device.

Concept tested. Smartphone troubleshooting-performance

Reference. https://support.google.com/android/answer/7664658?hl=en

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