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220-1102 · Question #369

A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to…

The correct answer is B. Roll back the updates. When a newly installed Windows security patch causes widespread slow performance, the immediate and most effective action is to roll back the updates.

Software Troubleshooting

Question

A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?

Options

  • ARebuild user profiles.
  • BRoll back the updates.
  • CRestart the services.
  • DPerform a system file check.

How the community answered

(44 responses)
  • A
    5% (2)
  • B
    70% (31)
  • C
    16% (7)
  • D
    9% (4)

Why each option

When a newly installed Windows security patch causes widespread slow performance, the immediate and most effective action is to roll back the updates.

ARebuild user profiles.

Rebuilding user profiles is a solution for corrupted user-specific settings or data, which is unlikely to be the cause of widespread system slowness following a security patch.

BRoll back the updates.Correct

If system-wide performance issues appear immediately after installing a security patch, rolling back the updates is the most direct way to revert the system to its previous, stable state. This action effectively removes the problematic patch, thereby eliminating it as the cause of the performance degradation and allowing for further investigation without ongoing system disruption.

CRestart the services.

While restarting services might temporarily alleviate some issues, it does not address a fundamental problem introduced by a faulty or incompatible security patch causing system-wide performance degradation.

DPerform a system file check.

Performing a system file check (SFC) verifies the integrity of protected system files but is unlikely to resolve performance issues caused by a legitimate, albeit problematic, security update.

Concept tested: Reverting problematic system updates

Source: https://support.microsoft.com/en-us/windows/recover-your-pc-b20bb790-2782-4e46-91e0-08c353342340

Topics

#Windows updates#Performance troubleshooting#Patch management#System rollback

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