220-1102 · Question #575
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the…
The correct answer is D. Reboot the smartphone. When a smartphone application is crashing and the device becomes unresponsive, the initial troubleshooting step should be a simple restart.
Question
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
Options
- AReinstall the application on the smartphone.
- BUpdate the smartphone's OS.
- CReset the smartphone to factory settings.
- DReboot the smartphone.
How the community answered
(23 responses)- A13% (3)
- B4% (1)
- C4% (1)
- D78% (18)
Why each option
When a smartphone application is crashing and the device becomes unresponsive, the initial troubleshooting step should be a simple restart.
Reinstalling the application is a more advanced step, typically done after a reboot and other basic troubleshooting fail.
Updating the smartphone's OS is a significant action and usually not the first step for an unresponsive device; a reboot is simpler and quicker.
Resetting the smartphone to factory settings is a last-resort option as it erases all user data and settings, and should only be performed after all other troubleshooting steps have failed.
Rebooting the smartphone is the first and most basic troubleshooting step for an unresponsive device or frequently crashing application. A reboot can clear temporary software glitches, refresh memory, and terminate runaway processes that might be causing instability, often resolving the issue quickly without more drastic measures.
Concept tested: Smartphone troubleshooting basics
Source: https://support.apple.com/en-us/HT201412
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